Frequently Asked Questions
General
We’re located just 30 miles east of Baton Rouge, LA and 50 miles north of New Orleans, LA at the I-55, I-12 intersection. Click here to view a map.
Our operating hours are 8:00 am to 5:00 pm, Monday through Friday. We are not open on Saturdays.
Yes. We have one of the largest showrooms in the south stocked with our line of woodworking machinery as well as other major brands of woodworking machinery and accessories.
Shipping
We have several shipping companies that we check freight prices with, so depending on the destination, we may prefer to ship a machine with a different shipping company that may have a different price from other companies. Therefore, the best way to get a quote on shipping is to give us a call ask us shipping costs. We will need to know the machine that you are interested in as well as the destination zip code.
We normally ship FOB our Louisiana warehouse. We do not have any loading charges, but the customer is responsible for the shipping charges from our warehouse to their shop. We sometimes ship freight collect, which means you write the truck driver a check for the shipping charges upon delivery, but we do not ship COD. The machine itself must be paid for before being loaded onto the truck.
It depends, your house must be accessible to a tractor-trailer truck. This means no low power lines, weight restrictions or tight turns. It is probably best to call us and ask.
Truck drivers are not required to give any assistance unloading your machine. They are just required to get the machine to the rear of their truck. From there, you and your employees or friends are responsible for getting the machine on the ground and rolled or packed into your shop. Generally this is called ‘curbside delivery’.
It is best for you to call us and get a pro number from us then call the shipping company and ask about delivery. It is normally an extra fee to get the shipping company to call you before delivery.
We try very hard to package our machines so that they do not get damaged, but sometimes it happens. Upon receiving your machine inspect your machine in the crate. ALL MACHINES LEAVE OUR FACILITY FULLY CRATED. Also, inside the crate, the machine is wrapped in a plastic bag and stretch wrapped. If you do have any damage (ie. broken boards, holes, tears, etc.) be sure to note on the freight bill BEFORE the driver leaves. If you do not note damages, it will be very difficult to get a freight claim processed.
Support
For support, you may e-mail sales@extremausa.com or call 1-877-398-7362 and ask for technical support.
Please include the model of your machine and serial number.
